Contenidos:

PART 1 COMMUNICATION

MODULE 1.1: E-MAILING

• SCORM 1: COMMUNICATION SKILLS
• ACTIVIDADES DE APOYO:

o Introductory Video-Tells you all you need to know about writing effective emails in a nutshell.
o Writing clear and concise emails- attention on grammar, word structure and useful phrasal verbs.
o Writing Formal and informal emails.
o Writing Intention focused emails-Negotiation vocabulary.
o Being polite, diplomatic and tone appropriate to ensure email success.
o Ability to write Visually scannable emails- Your reader is easily able to pick out the most important information in your email.
o Writing action driven emails- Your reader is clear on what action should be taken.
o Practising-Roleplays, listening activities, Correcting email blunders.
o Presenting news-using appropriate language.
o Writing and structuring effective emails to help maximise impact.

MODULE 1.2: LISTENING

• SCORM 2 – QUESTIONING SKILLS AND COMMUNICATION.
• SCORM 3 – VERBAL COMMUNICATION IN THE WORKPLACE.
• ACTIVIDADES DE APOYO:

o Introductory video on “How to be a good listener”
o How to enhance telephone calls skills.
o Dealing with difficult calls and queries-Audio.
o Arranging meetings, interviews, making appointments-Audio.
o Leaving and taking messages on the phone-Audio.
o Activities to sharpen ability to listen for detail-Audio.
o Listening to life programs and role plays.

MODULE 1.3: VISUAL MEETINGS AND MEETINGS:

• SCORM 4: NON VERBAL COMMUNICATION
• ACTIVIDADES DE APOYO:

o Introductory video – stimulating an online meeting.
o Mastering the language of on-line meeting. Acronyms, do’s and don’ts. Etc
o Introducing visual meetings / conference calls.
o Visual meeting expressions and language.
o Technical Vocabulary to deal with technological issues and how to avoid misunderstanding during on-line meetings.
o Vocabulary to politely give instructions during on-line meeting.
o Idiomatic expressions and expressing points of view.
o Practising the language of meeting-audios.
o Listening extracts addressing meeting discrepancies, being vague/blunt in meeting.
o Role plays: reacting to online problems during meetings.

PART 2 PRESENTATION

MODULE 2: PRESENTATION

• SCORM 5: PRESENTATIONS. LESSON 1
• SCORM 6: PRESENTATIONS. LESSON 2
• SCORM 7: PRESENTATIONS. LESSON 3

• ACTIVIDADES DE APOYO:

o Introductory video- how to effectively present and hold your audience attention
o Help in the preparation, design, planning and developing body and structure of presentations, providing the student with tools that allow them to successfully achieve this communication process and developing professional skills to address an audience.
o Using noun collocations and short texts to emphasise how to deal with presentations, pointers on opening, how to start, moving forward, dealing with questions, interruptions, staying on course, disagreements and closing.
o Confidently presenting yourself and listing personal information in a coherent order.
o How to generate interest in the exhibition and sell ideas by transmitting enthusiasm to the audience.
o Techniques to make impacts during a presentation.
o Provide verbal and non-verbal resources to enrichen the message.
o Simulation of oral business presentations -Role plays.
o Practice tactics to combat sudden communication blockages.
o Practising small chat: face to face and online.
o Practical Audios and videos and case studies to enhance understanding.

PART 3 NEGOTIATIONS

MODULE 3.1: BUILDING RELATIONSHIPS

• SCORM 8: NEGOTIATIONS. LESSON 1
• ACTIVIDADES DE APOYO:

o Introductory video-practical negotiation skills
o Skills to Foster a positive image at the start of the negotiation which will help lay the foundation for a positive relationship.
o How to use Flattering, polite and diplomatic language.
o Mastering key negotiation expressions and phrases.
o Writing opening, follow up and closing letters
o Audio activities to enhance practice.

MODULE 3.2: POSITIONING AND INTEREST

• SCORM 9: NEGOTIATIONS. LESSON 2
• ACTIVIDADES DE APOYO:

o How to set the tone for the entire negotiation process.
o How to Break the ice with light small talks to help reduce tension in the atmosphere.
o Learn useful expressions for presenting proposals, counter proposal, possibilities/probabilities.
o How to be more spontaneous to suggestions.
o How to effectively Express priorities.

MODULE 3.3 QUESTIONS AND CLARIFICATION LANGUAGE

• SCORM 10: NEGOTIATIONS. LESSON 3
• ACTIVIDADES DE APOYO:

o How to adequately structure questions to ensure maximum understanding of all parties involved.
o How to Tackle further questioning.
o Learning important clarification expressions and phrases to avoid taking the negotiation in the wrong direction.
o Synonyms to broaden vocabulary.
o Academic articles from well-known producers to practice reading, how to use expressions in sentences and write up solutions to case studies

MODULE 3.4: AGREEMENT/DISAGREEMENT/COMPROMISING

o SCORM 11: NEGOTIATIONS. LESSON 4
o ACTIVIDADES DE APOYO:

• • Appropriate language to politely and diplomatically express agreement /disagreement.
    Expressing willingness to or not to compromise.
    Essential prepositions, noun collocations and phrasal verbs to aid fluency.
    Writing-Analysing case studies and finding suitable solutions.

MODULE 3.5: BARGAINING

• SCORM 12: NEGOTIATIONS. LESSON 5
• ACTIVIDADES DE APOYO:

o How to bargain, delay or refuse proposals while maintaining goodwill.
o How to be firm and be able to justify offers.
o Essential expressions to sound more persuasive.
o How to use open or close questions to move talks forward.
o Using direct and indirect questions.
o Case study to analyse and draw suggestions and conclusions.

MODULE 3.6 PROPOSAL, ACCEPTING PROPOSAL AND CLOSING

• SCORM 13: NEGOTIATIONS. LESSON 6
• ACTIVIDADES DE APOYO:

o How to express acceptance or non-acceptance of deals.
o How to conclude deals.
o Audios to re-enforce intonation when signing deals/contracts.
o Audios to practise key expression for concluding a negotiation.
o Articles to demonstrate practical uses of key negotiation phrases